Customer satisfaction is very important to us. ReZe Products, LLC offers a 100% money back satisfaction guarantee. You can return the product for any reason within 6-months of the purchase date. Simply return it to us in a large brown envelope by US Mail. Let us know by enclosing a note or by email ( info@capevap.com ) why you are returning the product and if you want a replacement or refund. Also, include the cost of postage for the return (typically less than $2.00). We will take care of the matter promptly by refunding you the purchase price paid, plus postage cost. If needed, you can reach Customer Care by phone at: 678-763-1185.